Privacy Policy

This Privacy Policy explains how Durabuild Infra Build Pvt. Ltd.("Durabuild", "we", "us" or "our") collects, uses, shares and protects personal information when you visit durainfra.com(the "Website") or contact us.

By using the Website or sharing your information with us, you agree to the practices described here. This policy is intended to be read together with our Terms of Use.

Information you give us. When you fill out our contact form or reach out by email, phone or WhatsApp, we may collect:

• Your name and the organisation you represent
• Email address and phone number
• The type of enquiry and any message or project details you share
• Details shared for job or supplier enquiries, such as experience or company information

Information collected automatically. We use privacy-friendly analytics to understand how the Website is used. This may include pages visited, referring website, approximate location (country), and device and browser type. This data is aggregated and is not used to identify you personally.

We use the information we collect to:

• Respond to enquiries, prepare quotations and schedule consultations or site visits
• Provide and manage our construction, infrastructure and related services
• Process job applications and supplier or partnership enquiries
• Improve the content, performance and usability of the Website
• Comply with legal obligations and protect our rights

We do not sell or rent your personal information to anyone.

We share personal information only where needed, with:

• Service providers who help us run the Website — for example, our form delivery provider (Web3Forms), hosting and analytics provider (Vercel), and map provider (Google Maps).
• Project partners such as consultants or contractors, when necessary to deliver the services you request.
• Authorities when required by law, court order or a government request.
• A successor entity in the event of a merger, acquisition or restructuring.

The Website itself does not use advertising or tracking cookies. However, some embedded third-party services — such as the Google Map on our Contact page and videos hosted externally — may set their own cookies under their respective privacy policies.

You can block or delete cookies through your browser settings at any time.

We keep personal information only for as long as it is needed for the purpose it was collected — for example, to respond to your enquiry or fulfil a contract — or as long as required under applicable laws such as tax and accounting regulations. After that, it is deleted or anonymised.

We use reasonable technical and organisational safeguards, including encrypted (HTTPS) connections, to protect your information against unauthorised access, loss or misuse. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

Subject to applicable law, including the Digital Personal Data Protection Act, 2023, you have the right to:

• Access the personal information we hold about you
• Ask us to correct, update or complete your information
• Ask us to erase your information when it is no longer needed
• Withdraw consent you have previously given
• Raise a grievance about how your information is handled

To exercise any of these rights, email us at support@durainfra.com. We may need to verify your identity before acting on a request.

The Website is intended for adults. We do not knowingly collect personal information from children under 18. If you believe a child has shared information with us, please contact us and we will delete it.

The Website may link to external sites, such as our social media pages. We are not responsible for the privacy practices of those websites and encourage you to read their policies.

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page shows when it was last revised. Continued use of the Website after changes means you accept the updated policy.

For questions, requests or complaints about this policy or your personal information, contact us at support@durainfra.com, call +91 70003 29644, or write to Durabuild Infra Build Pvt. Ltd., Maruti Vihar, Raipur, Dehradun, Uttarakhand 248008.